Return Goods Administrator - Battle Creek, MI

Job Description

Attention Military Affiliated Job Seekers:
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On‑Site at the location detailed in the job post.

Work schedule:

Monday to Friday, 8:00 AM – 5:00 PM.

The Return Goods Administrator processes stock, warranty and vendor returns and defective parts in compliance with vendor and/or Duncan Aviation policies. In addition, this position prepares a variety of billing invoices including work orders, special orders and repair purchase orders; and responds to internal and external customer inquiries.

• Processes and returns company and vendor equipment for credit or return to inventory. Contacts vendors for credits on returns.
• Processes parts for repair or overhaul according to company guidelines. Prepares customer billing for parts and labor charges determined to be above and beyond the normal scope of overhaul/repair charges.
• Submits warranty claims to vendors according to vendor warranty specifications. Creates follow‑up work orders to re‑bill denied warranty parts and labor to the respective customer. Follows up with vendors to ensure appropriate credits are issued.
• Creates, reviews, and updates purchase orders with vendor information. Reviews vendor invoices for proper pricing, serial numbers and potential errors and takes appropriate action as necessary. Follows‑up on past‑due purchase orders. Orders exchange units for stock to replace units that cannot be repaired.
• Prepares exchange no‑charge invoices, work orders, time and material pricing, and billing of freight charges.
• Reviews and processes goods‑in‑transit records according to established procedures and guidelines.
• Performs other related duties as assigned by management.

Minimum

Education Required:

High School/GED.

One Year Warehouse, Purchasing, or Parts Experience Required.

Previous accounting or collections experience preferred.

Proficiency with general computer skills and Microsoft Software (Word, Excel, etc.).

Regularly scheduled attendance required. Physical:
Routinely lifts up to 50 lbs., occasionally 100 lbs.; repetitive motion; tolerates sitting; proficient keyboarding and data entry.

Relocation Assistance available for those that qualify.

Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) available to team members on day one.

Health Savings Account and 401(k) program with 50% match on first 6% contributed.

On‑Site Fitness & Health Clinics.

In‑House Training opportunities and Tuition Assistance.

City: Battle Creek

State: Michigan

Job Code:  Clerical

Affiliate Sponsor: Duncan Aviation

Auto req : 476178