Program Analyst

Summary

See below for important information regarding this job.

• Extracts data from the Customer Relationship Management tool (Service Now), Defense Automatic Addressing System (DAAS), and the Federal Logistics Information System (FLIS).
• Designs and implements reporting solutions using spreadsheets, transforming raw data into actionable insights through advanced formulas and the creation of dynamic charts and pivot tables.
• Prepares and delivers high‑impact oral presentations and briefings to facilitate collaboration, convey critical information, and guide strategic sessions.
• Conducts root cause analyses, complex fact‑finding, analytical, and problem‑solving techniques to perform studies related to the agency mission.
• Participates in meetings and conferences with command and/or staff echelons from DLA, Military Services, DoD, Federal Government Agencies, and private industry on matters relating to the various programs of interest to the division.

• Must be a U.S. citizen.
• Tour of Duty:
  Flexible.
• Security Requirements:
  Non‑Critical Sensitive.
• Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA):
  Non‑Exempt (GS‑11);
  Exempt (GS‑12).
• Selective Service Requirement:
  Males born after 12‑31‑59 must be registered or exempt from Selective Service.
• Recruitment
  
  Incentives:
  
  Not Authorized.
• Bargaining Unit Status:
  Yes.
• Selectees are required to have a REAL  other acceptable identification documents to access certain federal facilities.

To qualify for a Program Analyst, your resume and supporting documentation must support the following specialized experience and education requirements.

• Specialized
  
  Experience:
  
  One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. For GS‑11, one year of specialized experience equivalent to the GS‑09 level or equivalent under other pay systems. For GS‑12, one year of specialized experience equivalent to the GS‑11 level or equivalent under other pay systems.

• Under close supervision, providing internal and external customers timely, accurate, and complete customer service and support.
• With guidance, developing an advanced understanding of spreadsheet capabilities by extracting agency data and customer requirements and translating that information into actionable reports to address key issues.
• Preparing and developing oral presentations, briefings, trainings with other agency teams and activities to resolve matters and convey information relative to proposed changes in assigned duties or projects.

• Leveraging an advanced understanding of spreadsheet (Excel) capabilities to translate agency data and customer requirements into actionable reports that address key global issues.
• Conducting complex validity and reliability studies to analyze existing programs and developing alternative programs or activities to address identified problems.
• Independently developing and leading targeted briefings, training, and strategy sessions to successfully resolve internal issues while ensuring clear communication with agency customers.

• GS‑11:
  Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level education leading to such a degree, or LL.M., if related.
• GS‑12:
  Education cannot be substituted in lieu of specialized experience for this grade level.

Combinations of successfully completed post‑high school education and experience may be used to meet total qualification requirements for grade levels GS‑11 and may be computed by first determining the applicant’s total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant’s education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 % to qualify an applicant for that grade level. Only graduate education in excess of the amount…