Slot Supervisor I

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, ,United States
• Base Pay $23.80 / Hour
• Job Category Slots
• Employee Type Full Time
• Required Degree High school

• Name Destinee Ottinger
• Phone  x.3

Step into a workplace that's as exciting as it is rewarding!

Fire Keepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, Glass Door, and Michigan Works, we're proud to invest in our Team Members every step of the way.

Grow your career with development programs and opportunities to advance from within.
Comprehensive medical benefits, including exclusive access to the NOMI network, providing a "no copay" advantage.
Give back through Volunteer Time Off (VTO).
Generous PTO plan to recharge and reset.
Incentive programs that recognize your contributions.
Low-cost Team Member dining, provided by our award-winning culinary team.

Open Availability Required

Starting at $23.80 per hour, with opportunities for annual increases

Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to Slot Department policies and procedures and Gaming Regulations.

• The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
• Supervises the operation of all slot machines and performance of Slot floor staff in assigned area and communicates with Shift Manager of any guest and/or Team Member problems.
• Responsible for the organization of assigned shift and area including daily Team Member assignments, break schedules and staffing levels.
• Verifies slot payouts (jackpots, promotional disbursements, etc.), maintains security of monies within the department.
• Responsible for initial training and/or re-training all Slot Team Members on policies, procedures and transaction processes.
• Assists in creating, overseeing and maintaining specialized Slot training programs, to be used in the training of new hired and experienced Slot Team Members. Offering specific training programs to help team members maintain or improve job skills
• Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repairs needed.
• Supervises count in/count out of pouches when variances occur, also records and tracks variances.
• Must be able to obtain Title 31/AML and other department or company specific certifications.
• Promotes all departmental and property-wide promotions.
• Maintains knowledge of local jurisdiction gaming laws (Tribal, federal, state, etc.) and associated regulations as well as the company’s internal controls, policies and procedures.
• Encourages mutual respect, dignity and integrity with all employees and guests, promotes positive guest service by use of the Fire Keepers Guest Service Culture WEEA (Welcoming, Engaging, Enthusiastic and Appreciative).
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the Fire Keepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to Fire Keepers Casino Hotel.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. Fire Keepers reserves the right to verify the sufficiency of a…