IGaming Supervisor

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, ,United States
• Base Pay $57,512.00 - $70,449.60 / Year
• Job Category Marketing
• Employee Type Full Time
• Required Degree 4 Year Degree

• Phone  x3

Step into a workplace that is as exciting as it is rewarding!

Fire Keepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan's Top Employers by Forbes, Glass Door, and Michigan Works, we're proud to invest in our Team Members every step of the way.

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a  no copay  advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

Starting up to $70,449.60 annually.

iGaming Manager

Responsible for oversight and leadership regarding online gaming content and promotions, for both online casino and sports book. This includes; managing the addition and cultivation of games providers, quality games, designing engaging player-facing promotions, and leading the evolution of the Fire Keepers online gaming CRM strategy.

• Oversee iGaming Content sub-department, responsible for management of all iGaming staff dedicated to content management and promotions. This includes posting vacancies, hiring, daily operational management, progressive discipline, and conducting scheduled reviews.
• Partner with iGaming Manager, Marketing Database, Advertising, Promotions, and Player Development teams to form cohesive marketing strategy, unifying player experience across retail and digital gaming offerings.
• Responsible for planning and development of a monthly calendar of iGaming promotional offerings, overseeing creation of accurate bonuses, issuing of rewards, and distribution of all associated promotional documentation.
• Analyze Customer Relationship Management campaigns, adjusting as necessary to ensure campaigns are efficient and effective at driving user engagement and operational KPIs.
• Cultivate and actively monitor engaging library of online slot and table games for iCasino product. This includes enabling and launching new games, altering game placement to drive player engagement, and disabling games when required by partners or regulatory concerns.
• Function as product owner and subject matter expert for entire suite of marketing/CRM tools leveraged by iGaming department.
• Confirm proper UAT is completed on all versions of mobile apps prior to release.
• Serve as primary contact and information resource for player-facing support staff, including but not limited to contracted Customer Service.
• Oversees the position of iGaming Specialist ensuring proper training, reports and tasks are completed.
• Establish and maintain productive relationships with vendors and key industry contacts.
• Ensures compliance with all policies and procedures.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the Fire Keepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to Fire Keepers Casino Hotel.

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. Fire Keepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

Bachelor’s degree from a four-year college or university with five to seven years of casino marketing experience. Established history of continued education and/or skill development. Capacity to quickly learn rapidly changing software suite. Advanced skills in Microsoft Office products, especially Excel. Strong organizational and interpersonal skills. Must be at least 21 years of age.