IT Specialist CUSTSPT

Telework Eligible

Yes

• Serves as an IT Specialist (CUSTSPT) within the Technology Management Division for the IT Asset Management Branch. Incumbent plans, manages and executes all aspects of IT property management programs.
• Develops and maintains problem tracking and resolution databases and provides research, evaluation, and feedback on problematic trends and patterns in customer support requirements.
• Performs spot checks on inventories at the discretion of the Accountable Property Officer (APO). Maintains property accountability records and pertinent files in IT Asset Management (ITAM).
• Implements plans and assists in the coordination of most aspects of IT property management program for activities serviced.
• Assists in the administration, development and delivery of information technology (IT) systems and services.

To qualify for an IT Specialist (CUSTSPT) your resume and supporting documentation must support:

A. Specialized

Experience:

One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector.

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Monitors Service Now Asset Management support groups, for IT software requests and provides IT assets to meet those requirements.
• Systems services transmitted to the Customer Support team via phone, fax, Internet/intranet and email requests, and coordinates the scheduling, response and resolution of assigned incidents, service requests and work orders.
• Diagnosis and resolves problems in response to customer reported incidents.

Incumbent develops and maintains problem tracking and resolution databases and provides research, evaluation, and feedback on problematic trends and patterns in customer support requirements.

B. Education Substitution:
Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See (Use the "Apply for this Job" box below). If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: a Ph.D. or equivalent doctoral degree or 3 full of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation: $74,678-$111,087 per year