Retail Personal Service Provider Lead

Who We Are At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable products that enhances the well-being of all, including medical patients and adult-use communities.

Our mission is to drive responsible growth across every link of  our value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

Mutual Trust, Respect, and Dignity in every interaction.

Best-in-Class Performance with Accountability and Care.

A Culture of Inclusion that Celebrates Diversity and Belonging.

A Winning Team Built on Integrity, Collaboration, and Purpose.

Together, we are shaping a responsible and sustainable future - one rooted in quality, compassion, and shared success. What You'll Do!  As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team.

Your role will involve using your exceptional communication skills to liaise with all levels of the organization and ensuring that all patients receive a high level of customer satisfaction. You will be expected to lead by example in terms of customer service skills, motivating those around you to ensure that the dispensary operates efficiently, productively, and with a high degree of accuracy.

Your role will be crucial in ensuring that patients feel valued and respected, and that they receive the best possible service when interacting with the dispensary.

Job Responsibilities:

Serve as Key Holder by opening and/or closing the dispensary

Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.

Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips Participate in store inventory management and restocking as directed by Inventory Lead Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times Troubleshoot customer service issues with professionalism and authority

Ensure that all products are accurately labeled and stored according to regulatory compliance standards. Assist customers with product selection and provide recommendations based on their preferences. Educate customers on different strains, products, and consumption methods. Process sales transactions and handle cash and credit card payments.

Stay up to date on new products, strains, and industry trends. Maintain a positive attitude and contribute to a fun and welcoming team environment. Participate in ongoing education and professional development as needed. Other duties as assigned by management.

Qualifications Must be at least 21 years old, as required by state law. Minimum of 2-3 years of experience working in a dispensary or in a customer service role within the cannabis industry. Previous leadership or supervisory experience is preferred.

Strong understanding of cannabis products, strains, consumption methods, and their effects. Ability to educate both customers and team members on a wide variety of cannabis-related topics.

Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for all patients and customers.

Proven ability to lead by example, motivate team members, and ensure the dispensary operates efficiently and smoothly.

Strong verbal and written communication skills. Ability to interact effectively with customers, team members, and management.

Understanding of and adherence to local and state cannabis laws and regulations, including  and product compliance.

Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.

Experience operating a point-of-sale (POS) system and handling cash, debit, and credit transactions…