Case Manager

Level: Experienced,

Job Location:

Pasadena Villa Great Lakes - Battle Creek, MI, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range:
Undisclosed,

Job Shift: 1st Shift, Job Category:
Health Care,

Schedule:

Sunday – Thursday or Tuesday – Saturday, hours are typically 8am to 5pm but could vary at times.

At Pasadena Villa, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team and our team is committed to our clients!

Pasadena Villa Great Lakes is a residential psychiatric facility located in Battle Creek, Michigan. Our campus provides a beautiful modern aesthetic in a therapeutic environment, ideal for healing and recovery, including areas for reflection, outdoor walking trails, a pond water feature, and a state-of-the-art wellness and fitness center.

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education and Certification
• Multiple Health Plan Design Options Available
• Flexible Dental and Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life and ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

The behavioral health Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care.

Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

• Supports the needs of clients throughout the treatment process, to include administrative support.
• Supports the admissions process, to include client orientation.
• Supports business office functions related to payment collections and records maintenance.
• Greets clients at the beginning of the day, running morning intentions group with clients.
• Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.
• Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
• Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
• Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
• Provides group facilitation, as needed, and directed by clinical leadership.
• Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
• Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
• Helps schedule medical and provider appointments while in treatment.
• Supports and participates in interdisciplinary meetings.
• Coordinates support groups as needed.

Additional Responsibilities

• Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate…