Service Manager | Clark

Service Manager

Lead a team. Make an impact. Help make life better.

Join Columbia Credit Union, a trusted community-focused financial institution with $2.5B in assets and 120,000+ members. Recognized as a Best of Clark County and Best in Business winner, we're looking for a member-driven Service Manager to help lead branch operations, develop high-performing employees, and create outstanding member experiences at one of the region's most respected financial institutions.

Pay & perks:

• Earning potential: $31.50 - 33.50/hour.
• 100% employer-paid medical, dental & vision for employees ($200/ month opt out)
• 401(k) with 100% match up to 6% contribution
• Generous PTO, paid holidays, and extended sick leave
• Tuition reimbursement
• Check out more of our benefits here!

What you'll do:

• Lead, coach, and develop a team of member service associates
• Ensure exceptional member service and financial solutions delivery
• Oversee daily branch operations, cash handling, security, and compliance
• Monitor performance, productivity, and operational accuracy
• Support branch growth through member relationship building and product referrals
• Conduct employee coaching, training, and performance development
• Serve as the branch leader in the absence of the branch manager
• Ensure adherence to all credit union policies and regulatory requirements
• Check out the full job description here!

Must-have qualifications:

• 3+ years of banking, credit union, or financial services experience
• Experience opening accounts and supporting consumer lending activities
• Strong knowledge of financial products, member service, and branch operations
• A thorough understanding of unsecured loan products, titled loans, credit cards, and home equity loan products.
• Excellent communication, coaching, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• NMLS license or ability to obtain upon hire

Preferred:

• Bachelor's degree in business administration

Columbia Credit Union follows all required COVID 19 health protocols

Equal opportunity employer/AA

Must be 18 or older to apply