Guest Services Agent; Casual

Job Overview

Building

Location:

Brainerd Clinic. Department: 4005280 GUEST SERVICES - SJMC. The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering assistance, answering questions, and escorting or securing an escort for visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.

• Safely operates and parks patient and visitor vehicles in designated parking areas.
• Provides general information and directions to employees, patients, and visitors at Essentia facilities and parking areas.
• Secures wheelchairs for patients and visitors.
• Assists people coming into the facility and may direct and escort patients.
• Reports emergencies and requests responders.
• Enters patient/visitor information into tracking database for valet services.
• Acts as a source of information for staff, patients, and visitors.
• Emergency assistance for security team.
• Answers and responds to internal and external calls.

• Experience with Microsoft Office programs.
• Experience in an information/hospitality desk or customer service environment.
• Ability to stay calm under pressure.

• Basic Cardiac Life Support (BCLS) certification within 6 months of hire.
• Must have valid driver's license and meet the driving requirements and criteria acceptable to Essentia Health’s insurer.

Shift Rotation:
Rotating Shift (United States of America). Shift Start Time: 0630. Shift End Time: 2000. Weekends: yes. Holidays:
Yes. Call Obligation:
No.

$15.48 - $23.22.

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.

To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at .