A​/V Client Specialist

Audio Video Extremes (A/VX)’s A/V Client Specialist is the first point of contact for customers calling A/VX or entering the Baxter showroom. This role creates a welcoming, high-touch experience while supporting the sales and technical teams. The A/V Client Specialist helps guide customers, answers basic questions, and ensures the showroom environment reflects the Company’s commitment to premium theatre and audio/video solutions.

The ideal candidate has a customer-service mindset with a friendly, approachable demeanor with interest in home theatre, audio/video, or smart technology.

• Welcome customers as they enter the store and ensure they feel acknowledged and supported
• Direct visitors and callers to appropriate team members based on their needs
• Answer incoming calls professionally and route them appropriately
• Showroom Support
  • Maintain a clean, organized, and inviting front-of-house environment
  • Assist with basic product questions and provide promotional materials / resources
  • Monitor customer traffic and communicate with team members to ensure coverage for breaks
  • Support the sales team with special event(s) preparation and dismantling
• Administrative & System Support
  • Maintain accurate records in Baxter’s systems, including inventory
  • Assist customers purchasing simple home theatre products (e.g., HDMI cables, speaker wire, adapters) using the point-of-sale system
  • Support sales staff with light administrative tasks (ex: follow-up communication, ensure smooth handoffs between customers and A/VX staff)
  • Log customer visits or inquiries into CRM or tracking tools
• Brand Visibility
  • Represent A/VX’s values through professional communication and appearance
  • Contribute to a positive, collaborative showroom environment
  • Stay informed about new products, promotions, and showroom updates
• All other duties as assigned

• Excellent communication and interpersonal abilities
• Proficiency in working collaboratively within a team, maintaining professionalism and respect
• Strong organizational and multitasking skills
• Takes initiative and able to work independently

• Required
  
  Education:
  
  High School Diploma or equivalent
• Experience: 2+ years of experience in customer service, sales, A/V, or related fields. Prior retail or customer-facing experience preferred. The work experience requirement may not apply to internal promotions.

Must be able to lift and carry items weighing up to 50-75 pounds regularly, move safely over uneven terrain, and climb ladders while carrying up to 40 pounds. The role requires standing, walking, bending, crouching, stooping, stretching, and reaching for extended periods.

• Position Type: Part-time (11:30am – 5pm, Monday – Friday), non-exempt
• Manager: Owner

A/VX is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, age, sex (including pregnancy, child birth, and related medical conditions), marital status, national origin, disability, ancestry, or medical condition status with regard to public assistance, sexual orientation, gender identity, gender expression, veteran status, familial status, and membership or activity in a local human rights commission as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. A/VX makes hiring decisions based solely on qualifications, merit, and business needs at the time.