Medical Equipment Customer Service Representative

Medical Equipment Driver and Customer Service Representative

Pay Range: $19.50-$20.50 per hour (based on experience)
Position Type:
Direct Hire

The role is primarily customer service but includes equipment delivery and setup about 50% of the time. The employee will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies, ensuring their needs are met with care and professionalism.

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Maintain a clean and safe company vehicle.
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Drive, set up, and maintain medical equipment and supplies at patient homes.

Required:

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.

Preferred:

• Experience with medical equipment or in healthcare-related roles.
• Familiarity with medical terminology.

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, Excel).
• Office equipment (fax machine, copier, printer, phone, computer, tablet).
• Mechanical skills for equipment repair and troubleshooting.
• Loading, unloading, and tie-down procedures for transported cargo.
• Use of home respiratory equipment and supplies.

• Lift and carry office equipment as needed.
• Sit, walk, stand, talk, and listen during work.
• Close vision for small print on computer/tablet and paperwork.
• Lift (minimum 65 pounds) and transport patient equipment.
• Contact with patients and equipment potentially exposing pathogens.
• Drive company or personal vehicle for majority of day.

Tews is an equal opportunity employer and will consider all applications for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.