Systems Support Specialist

About the Organization

At MMFCU, we don't just say 'We're with you all the way' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well‑being, and help yourself get the most out of your career.

Responsible for assisting the Help Desk Supervisor and maintaining the in‑house applications, computer systems, and network of computers and servers. This includes running and administering standardized programs and solving computer‑related hardware and software problems.

• Maintain accurate computer inventory for all computers, printers, and ancillary hardware within the credit union.
• Setup new computers for credit union staff based on the credit union's PC rotation schedule, including operating system setup, software installation and hardware installation.
• Securely dispose of computers no longer in use.
• Install and maintain computer hardware and software.
• Provide diagnosis and resolve computer hardware, software, printers, ancillary hardware, phone, and network issues.
• Perform daily, monthly and yearly procedures and other required tasks as scheduled by the Help Desk Supervisor.
• Work with vendors to troubleshoot hardware and software issues, as needed, to assess and resume normal operations.
• Notify supervisor of system errors or equipment issues.
• Document technology processes for cross‑training and business continuity purposes.
• Maintain credit union intranet and help desk systems.
• Provide feedback for new technologies to implement at the credit union.
• Respond to help desk calls and tickets, involving computer related problems (hardware or software), printing problems and user access while meeting SLAs.
• Manage user lifecycle processes (provisioning, modification, deactivation) across a broad application ecosystem, spanning operational systems, financial applications, customer service tools, communication systems, and specialized departmental software.
• Provide operational support to staff and vendors for core business systems, productivity and collaboration tools, customer service and call‑center technologies, security and identity platforms, and ancillary departmental applications.
• Responsible for performing preventive maintenance procedures for computers as instructed.
• Shared responsibility for 24‑hour on‑call services.
• Perform other related duties as needed or assigned, commensurate with level of responsibility and experience.

Pay: $22.84-$34.28 per hour

40 hours per week

• Medical
• Dental
• Vision
• Employer‑paid Life insurance
• 401(k) Savings Plan
• Bonus/Incentive Program
• Vacation Time
• Earned Sick and Safe Time (aka Sick Time)
• MN PFML
• Health and Wellness Program

Full‑Time

Location:

Baxter, MN

Exempt/Non‑Exempt:
Non‑Exempt

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Extensive PC knowledge including solid working knowledge of both hardware and software (to include operating systems and application support).
• Working knowledge of credit union's in‑house computer system.
• Working knowledge of organization's policies/procedures and credit union's service philosophy.
• Working knowledge of credit union's personal computers and accompanying software.

The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

Vision: A sighted person to read and interpret financial data.

Speech/Hearing:
Ability to communicate verbally and in writing with staff, members and vendors.

Manual Dexterity:
Ability to perform necessary computer‑related input.

Physical Mobility:
Able to…