Support Technician Specialist

Region VII Area Agency on Aging
is accepting applications for a highly motivated
Support Technician Specialist.Choose a challenging and rewarding career whereyou can enjoy a deep sense of personal satisfaction by making a positive and meaningful difference in the lives of others. We are a growing non-profit organization based in Bay City, MI. We believe in advocating, planning, developing, and supporting a comprehensive system of quality care and services designed to achieve the optimum level of health, well-being, and independence of people as they age.

The Supports Specialist works in a team environment to assist with administrative tasks and functions.

• Performs document processing, data entry, attaching files in computer programs, faxing, filing, and administrative support for the Waiver/ Care Management programs and any other tasks assigned.
• Communicate with community partners via phone, mail, email, fax, and Vendor View Messages.
• Receive incoming electronic faxes and distribute to intended recipients.
• Runs reports, analyzes data and provides the reports to manager for follow-up.
• Work closely with the supports coordinators to ensure compliance on required documentation for case records.
• Ability to provide exceptional customer service and meet high proficiency standards, handle confidential information in a private and professional manner.
• Responding to customer queries, complaints, and requests via phone, and email.
• Assist in incoming calls, direct calls, answering general inquiries, and directing messages to staff members.
• Be a referral source to our clients or potential clients.
• Office maintenance and other miscellaneous office tasks as needed.
• Attend meetings, trainings and webinars as scheduled.
• Maintain high quality files and related paperwork in a manner consistent with State, Federal, and Agency standards/policy/practice/guidelines.
• Exhibit strong participant advocacy, organizational, and problem-solving skills.
• Demonstrate excellent communication, telephone, and teamwork skills.
• Assist with setting up program services with service providers based on Support Coordinators recommendations and assessments, including ongoing follow-up as needed.
• Review messages through the Vendor View Messaging system and Connect to Care.
• Assist with paperwork or forms as requested by management.
• Obtain paperwork required to maintain complete case records, as requested by management.
• Input and edit service authorizations as needed to maintain accurate case files through designated software programs.
• Maintain knowledge of local, state, and federal assistance programs and MI Choice/Care Management eligibility criteria.
• Be willing and able to travel within all ten counties of the region (and at times out of region) in reliable transportation.

• This position requires a high school diploma or equivalent.
• At least two years’ experience in customer service in a private industry or public grant funded programs such as those under the Older Americans Act.
• Experience in word processing is required. Familiarity with record keeping and filing systems is desirable.
• Experience with Excel is required.
• Knowledge of community organizations serving the elderly and/or disabled is preferred.
• Is accurate, conscientious and flexible with attention to detail.
• Is familiar with computer s programs-Word, Excel, Outlook, Power Point, Adobe, etc.
• Administrative, telephone (switchboard), and excellent interpersonal skills inclusive of proper grammar to meet the demands of this position.
• Accepts direction, is well organized, and is able meet deadlines.
• Willingness to work in a team environment as well as independently.
• Medical, Dental and Vision Insurance Offered (100% of…