Customer Service Representative

Our customer service teamis responsible for being the friendly face for the client via the phone and booking appointments to achieve the team goals by receiving inbound calls and making outbound calls.

Responsibilities:

• Provide 5-Star quality customer service and establish a friendly relationship with prospective clients
• Convert inbound and outbound calls into booked appointments
• Including details pertinent to the reason of the call
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable
• Capable of tactfully redirecting/de-escalating difficult calls
• Maintain and update the customer database with complete and accurate information
• Other duties/responsibilities as assigned by a supervisor

Qualifications:

• 1 year of customer service or sales experience
• Comfortable using phones and computers
• Strong interpersonal communication skills
• Maintain a strong attendance
• Ability to prioritize competing tasks while maintain accuracy
• Highly motivated, flexible, and positive attitude
• Capable of working independently and collaboratively in a team environment

Why Great Dane?

• Weekly Pay!
• Benefit eligible day one, including medical, vision, and dental insurance
• 401(k) with a company match.
• Short- and long-term disability insurance
• Paid holidays, floating holiday, and PTO
• On-The-Job Training
• Ongoing training & development and growth opportunities
• Company gatherings, and a positive team atmosphere

About Great Dane:

Great Dane, a leading provider of HVAC , Plumbing & Electrical services, we take pride in our commitment to excellence and customer satisfaction. We are committed to delivering 5-star service to communities in Macomb and Oakland County. Our team enjoys a positive work environment, transparent communication, and competitive compensation. We are looking for a team member who is excited to provide top-notch service and solutions to our residential customers.

Join Our Team:

If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Great Dane is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Great Dane.

EEOC statement:
Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.