Biomedical Technician II - Waukesha

Overview

Responds to service calls to evaluate, diagnose, and perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence. The duties of this role will be performed in/around the Waukesha, WI area with travel requirements up to 80-90%.

GE Health Care is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Follow and guide others as needed regarding GE policies, procedures, hospital protocol, and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors' service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post offer drug test, and comply with all customer access policies, including immunizations and additional drug tests or background checks as required.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
• Special
  
  Physical Requirements:
  
  able to lift/carry/push/pull up to 35 lbs unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods; reach at/above/below shoulder level; good hand and finger dexterity; color, close, distance, peripheral, and depth vision.
• Willingness to be available after hours or work a rotating On-Call schedule, including weekends, for critical issues and coverage as necessary.
• Travel requirements up to 80-90%.

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the flexibility you need to turn ideas into world-changing realities. Our salary and benefits are competitive and include opportunities for career growth, collaboration, and support.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We will not sponsor individuals for employment visas for this opening. A drug screen is required where applicable. Vaccination policies may apply based on customer requirements.

Relocation Assistance Provided: Yes