Customer Service Engineer

Instrumentation & Process Control Automation, DCS/PLC Experience, IEC 61131 Standards, IEC 61499 Standards, Windows OS Knowledge, Anti‑virus Management, Networking, Customer Orientation, Good Communication Skills, Interpersonal Skills, Proactive Approach, Positive Attitude, Accommodative Attitude, Cisco CCNP, Field Service Expertise, Service Execution

Customer Service Engineer

Customer Service Division

Regional Service Manager

B-Tech/BE in Instrumentation & Control, Electronics, or Electronics & Telecommunication

2‑5 Years (minimum 2 years in DCS/ESD)

Baroda, Gujarat

80%

• Excellent knowledge of Instrumentation & Process Control Automation
• Basic knowledge of IEC 61131 and IEC 61499 Standards
• Hands‑on experience in DCS/PLC
• Knowledge of Windows OS and anti‑virus management korea advantage
• Security updates, networking, and system‑based project setup
• Preferable Cisco CCNP or equivalent networking experience
• Past Yokogawa experience is an advantage

Member of the Regional Service Team – Customer Service Engineer

• Provide field service expertise and resolve DCS/ESD issues, hardware, firmware, and application support networks
• Build customer confidence and ease of customer experience by supporting supplied drives
• Collaborate with sales and services teams to build relationships and support new customer projects
• Maintain strong customer‑orientation by engaging with end users and other stakeholders

• Good communication and interpersonal skills
• Customer orientation
• Proactive and positive approach
• Accommodative attitude

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable, and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstance.

Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Yokogawa, an award winner for “Best Asset Monitoring Technology” and “Best Digital Twin Technology” at the HP Awards, is a leading provider of industrial automation, test & measurement, information systems, and industrial services across various industries. Our aim is to shape a better future for our planet by supporting energy transition, biotechnology, artificial intelligence, industrial cybersecurity, and other emerging domains. We are committed to the United Nations Sustainable completeness by measuring and connecting technology.

With 18,000 employees worldwide, we co‑innovate tomorrow with respect, value creation, collaboration, integrity, and gratitude.