Parttime Teller

Position

Purpose:

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Cross sell Credit Union products and services.

Job duties include but are not limited to the following:

• Greeting and welcome members and visitors to the credit union in a professional manner.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• Provide comprehensive, prompt, accurate, and efficient member transactions.
• Follows all Member Information Procedures.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits.
• Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and withdrawals into system accurately.
• Cash share drafts/checks from a variety of accounts.
• Assist with mail or email transactions, when available.
• Place holds on accounts for uncollected funds.
• Balance cash drawer at end of the shift and compare totaled amount to system.
• Research and resolve discrepancies. Report any discrepancies to the Lead Teller as necessary. May help other tellers research and resolve discrepancies.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
• Cross-sell credit union products and services including cards, on-line banking, or other promotional products..
• Receive mortgage, consumer loan, and other payments and ensure the payments match.
• Report malfunctions of teller terminals and other equipment used at the teller station Head Teller.
• Attends BSA training annually.
• Achieves all SMART goals assigned in Performance Management Review.
• Completes all monthly training curriculum as set by the Chief Operations Officer, Branch Manager or Head Teller.
• Assist in other areas as directed byHead Teller or Branch Manager.