Principal Cloud Managed Services Engineer

Principal Cloud Managed Services Engineer

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The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the cloud-based infrastructure of managed services to clients. This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients. As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant ensuring highly complex contracted Managed Services outcomes are delivered to the client.

The Principal Cloud Managed Services Engineer guides other engineers within the team, collaborates with cross-functional teams, and may contribute to or support project work as required.

Key Responsibilities

• Creates and maintains the cloud-based infrastructure of managed services to clients.
• Provides highly technical or sophisticated support across cloud technologies/solutions.
• Provides consultancy support where fourth-line engineer teams are unable to resolve problems.
• Shares knowledge, resolves issues, documents solutions, and disseminates knowledge to other engineers.
• Acts as emergency support contact for critical client and business-impacting issues.
• Communicates with other teams and clients to extend support.
• Leads the design and architecture of managed cloud solutions for clients, considering unique requirements and business objectives.
• Oversees the implementation of cloud solutions, including design, configuration, deployment, and adherence to best practices and standards.
• Monitors and optimises performance of client cloud infrastructures, identifying and resolving issues proactively.
• Implements and maintains cloud security measures, ensuring compliance with industry regulations and data protection standards.
• Leads troubleshooting and resolution of highly complex cloud-related incidents and provides technical guidance to resolve critical issues.
• Continuously identifies opportunities to improve cloud performance, security, and service delivery.
• Creates and maintains comprehensive technical documentation, including diagrams, configurations, and procedures.
• Develops scripts and automation solutions to streamline operations and improve efficiency.
• Deploys and manages cloud solutions, integrating automation tools and driving innovation to meet evolving client needs.
• May plan and manage projects within the technology domain, delivering per client requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs other related tasks as required.

Knowledge and Attributes

• Excellent problem-solving skills to identify complex cloud issues and determine effective resolutions.
• In-depth knowledge of cloud technologies and managed services concepts.
• Strong understanding of cloud monitoring and management tools for performance optimization and troubleshooting.
• Demonstrates leadership with effective communication and interpersonal skills for clients, vendors, and internal teams.
• Project management abilities with the capacity to handle multiple tasks and priorities.
• Strong scripting/programming skills in languages such as Python, Perl, or Ruby; experience with automation tools like Ansible, Puppet, or Chef.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology/Computing (or demonstrated equivalent work experience).
• Relevant certifications (weight added to qualification for the role).
• Certifications such as: VMware Certified Professional:
  Data Centre Virtualization; VMware Certified Specialist – Cloud Provider; VMware Site Recovery Manager;
  Microsoft Certified:
  Azure Architect Expert; AWS Certified:
  Solutions Architect Associate;
  Veeam Certified Engineer;
  Rubrik Certified Systems Administrator;
  Zerto, Pure, VxRail;
  Google Cloud Platform;
  Oracle Cloud Infrastructure.

Required Experience

• Extended Managed Services experience.
• Experience with ticketing tools, preferably Service Now.
• Experience working on multiple large global enterprise outsourcing projects.
• Vendor…