Field Service Technician; Neptune - Saginaw, MI

Field Service Technician (Neptune) - Saginaw, MI

1 day ago - Be among the first 25 applicants

Candidates must live in or be willing to relocate to the Saginaw/Flint, MI area.

• Travel between hospitals based on assignment of service requests.
• Troubleshoot and resolve customer and product issues.
• Build positive relationships with Stryker customers, peers, and internal partners.
• Document service results to maintain accurate quality records.

The environment and culture for this role is fast‑paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems.

Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

• Self‑directed initiators who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners who build and leverage cross‑functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Analytical problem solvers who go beyond by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
• Goal‑oriented developers who keep the customer and requirements squarely in focus and deliver safe and robust solutions.
• Meticulous documenters who maintain detail‑oriented documentation of reports, metrics, proposals, and presentations.

• Openness to work with or around bio‑hazardous materials and wear provided PPE.
• Willingness to work overtime and overnight, including weekends, per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast‑paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.
• Special attention to details.
• Ability to present ideas and results in a logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Self‑motivated, self‑reliant and able to work with little supervision.
• Outstanding driving record.
• Near visual acuity (corrected), color vision, and adequate mobility, bending, standing, stooping, and finger dexterity.
• Strong time‑management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75lbs of force occasionally and/or 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

• Minimum of 3 years technical service or equivalent experience (preferred).
• Bio‑medical equipment maintenance, repair and installation experience (preferred).
• Proficient with Microsoft Office and adaptability to learn company software.
• Ability to explain and generate detailed guidelines and procedures.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Valid driver’s license with a good driving record.
• Depending on customer requirements, may be required to obtain various vaccinations as an essential function of the role.

• High School Diploma or GED required.
• University or formal technical training preferred.

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Drug Insurance.
• Tuition reimbursement.
• 401(k) matching, plus opportunity for a discretionary contribution.
• Paid Vacation and Sick Time.
• Basic life, AD&D, and supplemental life insurance.
• Short‑term…