Manager Patient Care Services- PACU

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center.

McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care.

Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors and employees.
  
  Follows up on complaints and provides feedback.
  
  Monitors level of patient, staff and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.
• Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
• Assures appropriate delegation and supervision of patient care.
• Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
• Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
• Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
• Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
• Maintains regulatory readiness.
• Performs other duties as required or requested.

Required:

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
• OR associate’s degree with 5 years of nursing-related experience
• Licensed as a Registered Nurse to practice nursing in Michigan

Preferred:

• Master’s degree in a related program
• A minimum of 2 years’ leadership experience

• Knowledge of the patient population on the assigned unit and CMS and Joint Commission regulations
• Ability to perform chart audit and process review
• Manages highly sensitive patient, family, and system information
• Demonstrates the ability to work in a fast-paced environment utilizing tact, patience and diplomacy
• Maintains knowledge and awareness concerning hazardous waste and quality control
• Maintains knowledge and awareness of Michigan Department of Public Health standards
• Demonstrates experience in team-building skills and self-directed work teams.
• Knowledge of occupational health and…