Parks Customer Service Rep Sr

Here s The Role

Do you thrive on providing excellent customer service? LCRA has an opportunity as a Parks Customer Service Representative, where you can be a part of a great organization and enjoy the outdoors. Based in Matagorda Bay, this position is focused on customer service, reservations, cash collections & reconciliations, prepare deposits and facilitate rentals. We are looking for someone who s ready for the next step in their hospitality career.

Join us and help create amazing memories for guests and their families. If this sounds like a great fit, then we want you! Join us in Matagorda Bay, where the Lower Colorado River meets the Gulf Coast!

• Provide outstanding customer service, in person and over the phone.
• Coordinate customer reservations from third party reservation centers.
• Facilitate rental of a variety of watercraft and works with customers for facility and site rentals.
• Collect and count cash deposited at parks in honor boxes.
• Reconcile revenue received against bank deposits on a daily and monthly basis.
• Maintain appropriate inventory levels within the retail store.

• Four or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System in a park or hotel setting or other relevant experience.
• Driver s license

• Skill in Microsoft Office.
• Ability to work efficiently and independently with minimal supervision.
• Ability to build relationships and foster teamwork.
• Ability to balance and manage competing high-priority work demands.

Benefits that don't just check boxes, they make life better. From healthcare to wellness to time off, we ve got you covered, so you can focus on what matters. Discover More

• LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.
• LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources  or email lcra.benefits. Reasonable accommodations will be determined on a case-by-case basis.