Front Desk Administrative Assistant

Family Recovery Center Administrative Assistant

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

Family Service League is seeking a full-time Front Desk Administrative Assistant for the Family Recovery Center (FRC) in Bay Shore, NY. The Administrative Assistant will handle general administrative and clerical functions. The Administrative Assistant will be responsible for interacting with clients by phone or in-person to help navigate clinic services, scheduling appointments, and assisting with the completion of related paperwork.

We offer a generous benefits package including the following:

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

Responsibilities:

• The Administrative Assistant will perform general clerical functions, including answering phones, scheduling, loading appointments, scanning, and interacting with clients and referral sources.
• Maintain an onsite presence to serve as the first point of contact for clients and visitors.
• Greet and sign in patients.
• Perform electronic data entry and record keeping.
• Schedule client appointments and take payments.
• The Administrative Assistant will make appointment reminder calls.
• Help establish and maintain a positive and productive work environment.
• Enter data into OASAS system.
• Provide insurance verification and authorization.
• The Administrative Assistant will run ISTOPS.
• Conduct bank deposits.
• All other duties as assigned.

Qualifications:

High School Diploma or equivalent required.

Minimum of two years of related experience in an office setting required.

Ability to multi-task, have excellent customer service skills and work as part of a team.

Strong verbal and written communication skills required.

Proficient computer skills, including Microsoft Office required.

Bilingual in Spanish preferred.

Must be able to work a flexible schedule for office coverage.

Physical Requirements:

This position requires sitting for long periods of time.

Some light lifting may be required.