Customer Service Specialist - JC

Customer Service Specialist

The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.

Location:

Bay Shore, NY 11706

Pay Rate: $25.00 per hour

Hours:

8:00am to 5:00pm

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively, escalating when
• Maintain a professional, friendly, and customer-focused demeanor at all times

• Process customer orders, returns, refunds, exchanges, or service requests
• Enter and update customer information in company systems
• Verify pricing, availability, and order status
• Familiar with EDI order entry

• Maintain detailed and accurate customer records and interaction logs
• Document issues, resolutions, and follow-up actions
• Generate basic reports related to customer activity as needed

• Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
• Assist with service improvements by identifying trends or recurring issues
• Support other clerical or administrative tasks as assigned

• High school diploma or equivalent
• Previous customer service or clerical experience preferred
• Strong verbal and written communication skills
• Basic proficiency with computers, email, and office software
• Ability to multitask and prioritize in a fast-paced environment

• Experience in customer service functions within an ERP (SAP, Net Suite, NDS)
• Prior experience in a call center, retail, or service-based environment