Manager - Billing & Collections

Company Overview

MSIG USA is the U.S.

-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

The Manager, Billing & Collections, is accountable for the end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections, including multinational programs spanning U.S. and non-U.S. operations. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.

This leader operates at an enterprise execution and operating-model level, managing a hybrid delivery model with onshore teams handling complex, high-risk, and multinational activities; offshore/BPO teams executing standardized processing; and automation and agentic solutions embedded across the billing and collections lifecycle. The role plays a critical part in enabling MSIG’s multinational growth by improving cash visibility, coordination, and control across local policies, master programs, and cross-border collections.

• Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
• Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
• Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
• Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.

• Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
• Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally vs centrally.
• Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
• Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
• Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.

• Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
• Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
• Define and enforce SLAs, KPIs, and quality standards across delivery partners.
• Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.

• Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
• Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
• Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
• Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.
• Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.

• Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including…