Director, Transformation Office - AI Frontiers in Pharma Commercialization

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

We are searching for the best talent for Director, Transformation Office - AI Next Frontiers in Pharma Commercialization

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

The Director, Transformation Office - AI Next Frontiers in Pharma Commercialization will lead the strategy and execution of enterprise AI initiatives across all Commercialization functions in NA Pharmaceuticals with a focus on Marketing, Patient Support, Commercial Operations while advancing next-generation field capabilities such as AI Digital Assistants and Intelligent Orchestration.

This role serves as the central integration point between business strategy and AI delivery, ensuring that AI investments translate into scaled, measurable business impact. The leader will partner across commercial, patient, medical, analytics, and technology teams to define priorities, accelerate execution, and embed AI into everyday workflows.

Drive the AI Next Frontier roadmap across Marketing, Patient, Commercial Operations and Field Engagements.

Translate business priorities into clear, actionable AI use cases tied to growth, efficiency, and customer experience.

Ensure progression from pilots to scaled, production-ready solutions.

Stand up and lead the AI Next Frontier Transformation Office.

Establish governance, prioritization, and decision-making frameworks for AI investments.

Track and report business impact, adoption, and value realization.

Lead development and deployment of AI Digital Assistants to improve field productivity and reduce administrative burden.

Drive Cross-TA Intelligent Orchestration capabilities to optimize customer engagement

Ensure solutions are designed for real-world field adoption and usability.

Align AI initiatives across omnichannel marketing, patient support, commercial operations and field enablement.

Ensure consistency in customer data, decisioning, and engagement strategies.

Break down silos between business, analytics, and technology teams.

Partner with IT, data, and CRM platform teams (e.g., Salesforce/Connext).

Guide build vs. buy decisions and effective use of enterprise AI capabilities.

Ensure solutions are scalable, compliant, and aligned with enterprise standards.

Drive adoption across field, marketing, and operations teams.

Ensure solutions are intuitive and embedded in existing workflows.

Lead communication, training, and capability building to support sustained usage.

Significant experience in pharmaceutical or healthcare commercial functions (e.g., marketing, field, patient support, or commercial operations).

Proven track record delivering AI, advanced analytics, or digital solutions tied to business outcomes.

Demonstrated, hands-on use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in their daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.

Experience leading cross-functional, enterprise-scale programs.

Demonstrated ability to influence senior stakeholders and drive alignment.

Experience with CRM platforms and commercial data ecosystems (e.g., Salesforce).

Familiarity with AI-enabled customer engagement and orchestration approaches.

Experience scaling digital products or platforms beyond pilot stage.

Background in field force effectiveness and/or omnichannel engagement.