Manager, IT Data Operations Specialist

Role Overview

The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.

• Data Issue Management & Vendor Coordination
• Data Investigation & Root Cause Analysis
• Ad Hoc Reporting & Data Support
• Stakeholder Engagement
• Data Quality & Continuous Improvement

• Strong problem-solving and investigative mindset
• Ability to manage multiple issues and priorities simultaneously
• Clear documentation and communication skills
• Attention to detail and data accuracy
• Cross-functional collaboration

• Bachelor’s degree in data Analytics, Information Systems, or related field
• 2–4 years of experience in data operations, analytics, or a related role (pharma/healthcare preferred)
• Experience working with external vendors and managing issue resolution workflows
• Strong SQL skills and ability to query and validate datasets
• Experience with ticketing tools (e.g., Azure Dev Ops, Jira, Service Now)

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and AD&D insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents