Associate Director, AI & Advanced Analytics Patient Engagements

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Data Analytics & Computational Sciences

Data Science

People Leader

Titusville, New Jersey, United States of America

About Innovative Medicine:
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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We are searching for the best talent for Associate Director, AI & Advanced Analytics for Patient Engagements. The Customer AI Products & Strategy team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do.

Purpose:

The Associate Director, AI & Advanced Analytics for Patient Support Services will lead our AI transformation journey and execution roadmap with a primary focus on elevating the patient solutions and experience through the strategic application of AI and advanced analytics for an outstanding, patient-focused fulfillment and adherence experience that serves the patients, improves care, and positions JJIM with a sustained competitive advantage across our key Therapeutic Areas (TAs).

To accomplish this, they will need the ability to influence decision making at senior levels while working collaboratively with teams across the JNJ IM organization.

• Lead day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others, to shape and evolve the patient solution roadmap.
• Be the end-to-end product owner and single point-of-contact for advanced analytics and AI/ML solutions supporting patient support services.
• Lead the partnership with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions.
• Lead identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.
• Lead the ongoing 'use case centric' evaluation of data sets and methodologies to improve predictive capabilities.
• Determine the impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing.
• Advocate for change and foster progress in new ways of thinking regarding the role of advanced analytics and AI within patient support services.

• A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.
• A minimum of a bachelor’s degree is required, master’s highly preferred.
• Experience with handling budget responsibility of over $2M annually.

• Outstanding interpersonal relationship building and employee coaching skills and demonstrated ability to lead and develop a team.
• Ability to influence all levels of the global organization and engage across a broad range…