Senior UX Designer: Product & Systems

Senior UX Designer:

Product & Systems Overview

EDS is a tech-enabled services company. The software we build directlydetermineshow law enforcement agencies run their off-duty programs, how officers get paid, and how customers hire security for their events. Design here is not cosmetic. It is operational. We are looking for a senior UX designer who can own the full spectrum: research, interaction design, visual design, and systems. You will build the design foundation that makes this product team move faster.

• The officer experience across our web portals and mobile apps, covering scheduling, job pickup, payment, and availability
• The customer and internal portal experience, including job posting, officer coordination, and billing
• Complex workflows: multi-party approval chains, scheduling logic, and service-backed integrations
• The EDS design system, including components, patterns, and documentation

• A full audit of the current experience across all product surfaces with prioritized findings
• A design system from the ground up: token-based, component-documented, and in the hands of PMs and engineers
• End-to-end flows for theconsolidatedportal experience and a unified UX
• UX for an instant pay flow, a high-stakes, high-visibility feature that directly affects
  
  Officer trust

• 5+ years of UX design experience, with a portfolio that spans apps, web portals, and internal/operational tools
• Strong interaction design and visual design fundamentals; you can go from concept to high-fidelity without a hand-off chain
• Experience running user research:knows when to run it, how to design studies, and how to translate findings into product decisions
• Background designing complex workflows: multi-step processes, service integrations, and data-dense interfaces
• Enough technical fluency to design realistically within back-end and API constraints
• Experience building or significantly contributing to a design system
• Strong communicator; you will be translating between users, PMs, and engineers constantly
• Candidatesresidingin North Carolina or Texas are preferred

• Experience as a solo or lead designer at a product company; you know what it means to own the whole problem
• Has used gen AI as a design accelerant: rapid prototyping, concept iteration, and research synthesis
• Background in B2B operational tools, workforce management, field services, or public safety
• Familiarity with law enforcement culture or agency operations
• Experience designing payment or financial flows

You will not be a pair of handsexecutingsomeone other's vision. You will build the design practice at a company with real users, real operational complexity, and a product roadmap with teeth. The design system you build will be used every day. The flows you design will affect how officers get paid and how agencies run. It is a high-ownership role at a company that is actively growing, and design has a seat at the tab.