Infrastructure & Service Management, VP

Who we are looking for

Charles River provides an end‑to‑end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy.

Working closely with clients, provide application administration and support for client production.

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front‑to‑back platform – State Street Alpha, launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

As a Systems Analyst, VP you will:

• User administration/privileges
• Configuration and testing of software changes and operational processes
• Interface/integration configuration, testing, and support
• Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability
• Performance troubleshooting
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Business Continuity/Disaster Recovery assistance
• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance, improve, automate, and streamline the delivery of the services.

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• A minimum of 10+ years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server.
• Proven ability to work in a mission‑critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/Perl and Power Shell.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
• Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self‑motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands‑on, “can‑do” approach, and the ability to work efficiently and creatively.
• Strong analytical and problem‑solving skills.
• Flexibility with schedule and ability to work beyond regular business hours for period off hours support.

Salary Range: $120,000 - $202,500 Annual. The range quoted above applies to the role in…