Front Desk Associate

Planet Fitness Overview

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company built on a culture of support, engagement, and a shared commitment to bettering the health and wellbeing of our community.

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate the issue to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and pursue sales goals.
• Maintain a regular, consistent cleaning and sanitizing routine for all exercise equipment, Black Card spa amenities, communal spaces, and your assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free according to the cleaning schedule.
• Perform comprehensive walk‑throughs of all club areas to promptly address safety/policy issues and cleanliness concerns.
• Report and address maintenance and facility concerns such as broken or missing equipment.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and team members.
• Take pride in your work, are punctual, reliable, and dependable.
• Handle all interactions with diplomacy and a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Strong communication skills with the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick learner who can apply online and hands‑on training.

• 6–12 months of experience in a customer‑service environment is preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club during the shift.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Perform tasks that involve bending and twisting to accomplish duties.

• Hourly pay range: $15.92 to $16.92.
• Comprehensive benefits for full‑time employees, including medical, dental, vision insurance; short‑term and long‑term disability; term life insurance; a 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership.

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team‑building competitions and social events.

Every team member is responsible for contributing to a safe and healthy workplace. You are expected to actively participate in health and safety by following applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.