Office Specialist

• Provide administrative support to the Branch Manager and branch leadership team.

• Serve as the primary point of contact for general office inquiries and requests.

• Maintain organized branch records, files, and documentation in accordance with company standards.

• Coordinate meeting logistics, scheduling, and other administrative activities as needed.

• Assist with special projects and additional duties to support branch operations.

• Serve as the first point of contact for visitors, customers, vendors, and employees entering the branch.

• Professionally greet guests, determine the purpose of their visit, and direct them to the appropriate individual or department.

• Answer and manage incoming telephone calls, ensuring inquiries are handled promptly and routed appropriately.

• Maintain visitor logs and ensure adherence to company security and visitor procedures.

• Coordinate conference room scheduling and assist with preparing meeting spaces as needed.

• Receive and distribute incoming mail, packages, and deliveries.

• Support a professional and welcoming front office environment by maintaining the reception area and common spaces.

• Provide backup reception coverage during employee absences, breaks, or periods of increased activity.

• High school diploma or equivalent required; associate degree in Business Administration or a related field preferred.
• Minimum of 2–4 years of administrative, office support, or branch operations experience required.
• Experience supporting multiple departments or locations preferred.
• Experience with asset tracking, onboarding coordination, or purchasing processes is beneficial.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong customer service orientation and interpersonal skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Demonstrates strong organizational and communication skills while providing comprehensive administrative support to branch operations. Proficient in managing multiple priorities and maintaining confidentiality in a professional office environment.