Service Porter

Job Description

Service Porter

As a Service Porter at our dealership, you will play a vital role in supporting the operations of the service department by ensuring a smooth and efficient workflow. You will be responsible for assisting customers, transporting vehicles, and maintaining cleanliness in the service area. Your attention to detail and customer service skills will contribute to the overall satisfaction of our customers and the success of our service department.

Responsibilities:

Customer Assistance:

• Greet customers warmly and assist them with checking in their vehicles for service appointments.
• Escort customers to the waiting area or shuttle service as needed.
• Provide updates to customers on the status of their vehicles and assist them with any inquiries or requests.

Vehicle Transport:

• Drive vehicles to and from the service area, parking lots, and other dealership locations as required.
• Ensure that vehicles are parked in designated areas and arranged neatly to maximize space efficiency.
• Coordinate with service advisors and technicians to prioritize vehicle movement and ensure timely delivery to customers.

Facility Maintenance:

• Maintain cleanliness and orderliness in the service area, including customer waiting areas, service bays, and service drive.
• Clean and vacuum vehicles before and after service appointments to ensure customer satisfaction.
• Empty trash bins, sweep floors, and perform other janitorial tasks to keep the service area clean and presentable.

Parts and Equipment Assistance:

• Assist service technicians with retrieving parts, tools, and equipment as needed.
• Organize and maintain inventory of service supplies, ensuring that stock levels are adequate for daily operations.
• Assist with loading and unloading parts deliveries and stocking shelves in the parts department.

Requirements

• High School Diploma or equivalent is required.
• At least 18 years of age.
• Valid Texas driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
• Ability to communicate and interact with others effectively in a professional, courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to work outdoors continuously.
• Ability to move in and out of vehicles with high frequency.
• Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 5 lbs.
• Ability to operate various equipment to clean vehicles.
• Ability to work overtime, evenings, weekends, and holidays as needed

License/Certification:

• Texas Driver's License (Required)

Benefits included after introductory period

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Join our team and be an essential part of our dealership's service department, providing outstanding support to our customers and team members!