Assistant Manager

Job Description

Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. The role involves working on the sales floor, assisting Opticians with sales and troubleshooting, and resolving customer service issues.

• Resolve customer service issues/complaints regarding products and/or services; issue refunds to patients; sign off on spectacle remakes
• Monitor patient flow (appointments and walk‑ins), ensuring on‑time practice performance
• Help move patients without disruptions, communicate with Technicians regarding schedule, and check in patients in the lobby
• Monitor associate break times, ensuring compliance with legal and company policy
• Participate in interviewing and selection of new practice employees
• Participate in employee disciplinary actions when necessary
• Document any employee‑relations issues and elevate to Practice Manager or HR as appropriate
• Resolve conflict between associates and manage escalation to Practice Manager or HR
• Collaborate with Practice Manager to organize and lead staff meetings
• Provide ongoing feedback to employees
• Facilitate training for new team members
• Demonstrate cost awareness and propose suggestions for improving store efficiency
• Oversee associate opening and closing duties, ensuring the store is clean, organized, and well‑stocked
• Participate in store inventory once a year, or as needed
• Perform other duties as assigned by the Practice Manager

• High school diploma or equivalent
• ABO Certification preferred but not required

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem‑solving skills
• Strong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount ProgramHSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full‑time employees only

• Requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office

Baytown, Texas, USA

Full-time