911 Dispatcher​/Trainee

Job Summary

We are currently seeking a 911 Dispatcher/Trainee to join our team. In this role, you will be responsible for answering emergency calls and dispatching appropriate resources. Training will be provided to ensure you are equipped with the necessary skills to perform the job effectively. Strong communication and problem‑solving skills are essential for success in this position.

• Complete and maintain all testing, training and certifications as required by Baytown Public Safety Communications.
• Receive and transmit telephone and radio emergency calls, as well as non‑emergency calls/complaints/inquiries from the public.
• Operate two‑way radios, multi‑line phone and teletype systems, computers and other complex equipment to quickly and correctly access information and respond to requests from law enforcement, fire and EMS.
• Evaluate and prioritize calls based on urgency.
• React quickly and correctly to emergency situations.
• Operate computer systems including computer aided dispatch (CAD) with mapping.
• Apply detailed procedures and policies from both structured situations such as emergency medical dispatch / emergency fire dispatch (EMD & EFD) and in non‑routine situations that require independent judgement, critical thinking and application of varied procedures and policies.
• In an extreme emergency the telecommunicator may not be able to leave their position for an extended period of time.
• Perform all transactions as needed into local, state and national Crime Information databases as dictated by the Texas Department of Public Safety (DPS). Transactions include, but are not limited to:
• Hit confirmations, locate, entries, clearances, cancellations, administrative messages
• Maintain proficiency and complete continuing education requirements mandated, including, but not limited to:
• TCOLE license
• Call‑taking protocol certifications
• Review and maintain knowledge of all policies, procedures, memoranda or directives that govern and regulate the operations of the Communications Division.
• Perform all other related duties as assigned.

• High School Diploma or equivalent (GED).
• Ability to obtain a Texas Commission on Law Enforcement (TCOLE) Basic (or higher) Telecommunicator Certification within one (1) year of employment.
• One (1) year of related customer service experience.

• One (1) year of related experience with extensive public contact or customer service involving the operation of a multi‑line phone system or radio communication system.

• Must be able to submit any and all required documentation as applicable, including High School Diploma/Equivalent, College Diploma, Birth Certificate, completed waivers, etc.
• Subject to random drug tests, including pre‑employment.

• Skill operating all software and hardware related to performance of duties, including typing and keyboarding skills.
• Ability to communicate effectively with staff, citizens and other agencies to give and receive information in a courteous and professional manner, including the ability to hear and see accurately, listen carefully, speak clearly, write clearly and spell correctly.
• Ability to maintain confidentiality on all emergency and police matters.
• Ability to establish and maintain effective working relationships with coworkers, superiors, agencies, government entities and the public.
• Ability to deal courteously and firmly with the general public.
• Ability to think quickly, work under stressful conditions and multi‑task in a fast‑paced environment.
• Ability to work any and all shifts, including day, night and overtime, on both a mandatory and voluntary basis.
• Ability to attend training sessions that may occasionally require out‑of‑town travel.
• Ability to remember and follow oral and written instructions.
• Ability to sit for long periods of time.
• Ability to remain calm while dealing with frightened, hysterical or angry callers.

Here at the City of Baytown, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

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