Customer Service CES Texas

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category:
Customer Service

Customer Service Representative role in our fast‑paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

• Responsible for data entry into Safeway's Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Ensure no cargo is released prior to clearance of US Customs holds.
• Prepare and thoroughly check charges to ensure they are free of error before sending to customers.
• Work directly with customers on obstacles that can arise due to terminal‑related delays and issues.
• Dictate customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick‑ups at the CES.
• Check system to ensure cargo is released, charges paid, freight release present.
• Ensure trucking company is authorized to pick up chassis / Receives chassis from outside truckers.
• Communicate with SSL to resolve any issues.

• Customer Service.
• Billing.
• Problem Solving.
• Ability to multitask.
• Outlook and Word, Excel.
• Resolving Conflict.
• Attention to detail and accuracy.
• Ability to learn and use new software.
• Energetic and team oriented.
• High school diploma / GED required.
• Associate's degree or bachelor's degree preferred.
• Minimum of 2 years in a similar role is preferred.
• Experience with Transportation Management System is preferred.
• Ability to always remain professional and courteous with customers.
• Excellent verbal and written communication skills.

Full‑time position. Shift days:
Days.

Location:

Houston, Texas. Division:
East Coast CES of Texas.