Customer Solutions Specialist

Customer Solutions Specialists will serve as the customer’s main point of contact for inbound and outbound shipments and inventory questions, ensuring shipment deadlines are met on time and with proper documentation.

• Build sustainable relationships and trust with customers through open and interactive communication.
• Advocate for the customer by understanding needs/concerns and proactively following up to resolve issues.
• Spearhead resolution of customer inbound/outbound shipments and inventory issues.
• Respond promptly to customer inquiries.
• Collaborate with the Quality Coordinator in investigations and creation of preventative and corrective action plans for customer discrepancies, claims or complaints.
• Receive, process, and follow up on all customer orders (inbound and outbound) by entering data in Ravago Baytown’s Warehouse Management System (WMS) and NEO system.
• Check system for adequate inventory and subsequent product allocation for outbound shipments.
• Assist customers in establishing, adjusting, or meeting deadlines.
• Schedule inbound/outbound shipment appointments with transportation companies.
• Monitor the customer’s orders from receipt to loading to ensure on-time shipment of domestic orders and on-time gating of export containers.
• Monitor and communicate product needs with PBS and Production teams for pending allocation.
• Escalate any inventory or order issues to appropriate stakeholders.
• Work with customers on order revisions due to inventory or timing issues.
• Generate loading and unloading shipment packets for Warehouse Personnel.
• Work with Team Leads and Warehouse Leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet deadlines.
• Initiate/Close customer’s inventory title transfers.
• Reconcile all shipments and open issues by close of business daily.
• Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.
• Train and cover gatehouse as needed.
• Cross-train to ensure desk coverage within department.
• Follow work instructions and safety procedures.
• Perform any additional duties as assigned.

• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and aptitude to quickly learn additional applications.
• Willingness to adapt in an evolving environment.
• Ability to maintain a high level of organization and prioritization.
• Work independently while coordinating with other employees and the organization.
• Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook.
• Capacity to produce a large quantity of error-free work in a timely fashion.
• Must possess excellent interpersonal skills and a sense of urgency to provide proactive and consistent work.
• Excellent multitasking ability; proactive, approachable, and accountable.
• Functional knowledge of a warehouse environment; work well under pressure.
• Flexible/adaptable.
• Problem-solving skills.
• Ability to gain commercial perspective while executing the role.
• Ability to work efficiently under minimal supervision.
• Minimum 2 years of experience in a customer service/receiving role.

Work in a seated position for extended periods of time. Ability to work in a fast‑paced office setting.

NOTICE TO APPLICANTS
:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely on your qualifications.