Customer Service CES Texas

Customer Service CES Texas

Customer Service to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

Responsible for data entry into Safeway's Transportation Management System (Trinium).Responsible for daily customer communication related to US Customs exam container moves.

Responsible to ensure no cargo is released prior to clearance of US Customs holds.

Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.

Works directly with customer on obstacles that can arise due to terminal related delays and issues.

Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.

Check driver documents for container and LCL pick ups at the CESCheck system to ensure cargo is released/charges paid/freight release present

Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers

Communicates with SSL to resolve any issues

Customer Service Billing Problem  Solving Ability to Multitask Outlook and Word, Excel Resolving Conflict Attention to detail and accuracy

Ability to learn and use new software

Energetic and team oriented

High school diploma/GED Required Associates degree or bachelor's degree Preferred Minimum of 2 years in a similar role is preferred

Experience with Transportation Management System is Preferred Ability to always remain professional and courteous with customers

Excellent verbal and written communication skills