Lead Transportation Coordinator

Summary

The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests.

Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

• Customer Interface and Service:
  
  Direct interface with internal and external customers on operational issues and tactical communications
• Operational Responsibility:
  
  Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs
• Tactical Account Level Operational Support:
  
  Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment
• Continuous Improvement & ISO 9001 Quality Program:
  
  Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor
• Reporting, MOPs and Metrics:
  
  Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management
• Operational Planning:
  
  Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

• Performs other duties as assigned.

• Ability to lead/manage others
  
  Demonstrated ability to manage a diverse workforce in a command center environment
• Effective leadership skills
• Maintains a high degree of professionalism
• Ability to represent the company with external constituents
• Ability to build strong customer relationships
  
  Direct customer interface (internal/external) on all customer related issues
• Demonstrates a high level of accuracy, even under pressure
  
  Ability to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

• H.S. diploma/GED required
• Bachelor's degree preferred Degree in related field plus 2 years Logistics experience
• Two (2) years or more direct transportation and/or logistics work experience required
• 0 to One (1) year direct supervisory or leadership experience required
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS…