Customer Service Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Customer Service

Description

This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently.

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders accurately and enter order information into the warehouse management system.
• Monitor inbound and outbound shipments and provide customers with shipment status updates.
• Process customer billing and invoicing accurately.
• Investigate and resolve customer concerns, shipment discrepancies, and service-related issues.
• Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates.
• Maintain accurate records of customer interactions, orders, and shipment activity.
• Utilize internal systems and software to research issues and facilitate problem resolution.
• Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment.

Salary: $21- $25 an hour

Full-Time/Part-Time Part-Time

Shift Days

Position Customer Service Representative

Division East Coast CES of Texas

Post Internal Days 0

Created By Bernadette Jaume

Number of Openings 1

Number Filled 0

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s)

Req Number CUS-26-00022

Open Date 8/11/2026

Location Houston

About the Organization

This position is currently accepting applications.