Receptionist, Customer Service​/HelpDesk

Become a part of our caring community

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Address:
Center Well Baytown, 6515 Garth Rd, Ste:150, Baytown,TX 77521

• Answer phone calls using a Genesys system.
• Ensure accurate processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a healthcare setting preferred; however, candidates with a strong customer service background in retail, hospitality, call centers, or similar service-oriented environments will be considered.
• Must be proficient in the English language, including the ability to effectively communicate with patients, visitors, providers, and team members
• Organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Foster teamwork and partnerships with cross‑functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

• Bilingual English (read, write and speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or Next Gen.
• Medical setting front desk experience.
• Customer service experience.
• 1+ years of experience in a customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA

Work Schedule:

Monday
- Friday, 8am- 5pm

Use your skills to make an impact

As part of our hiring process for this opportunity, we will use an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you on your relevant experience at a time that is best for your schedule.

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Scheduled Weekly Hours

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Center Well Senior Primary Care:
Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized