Customer Service; Bilingual

Overview

Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards. Collector will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

• Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
• Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
• Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
• Collect balance or set up an appropriate payment plan.
• Review accounts to identify adjustments, discrepancies and create a request for resolution
• Handle debtor disputes and overcome stalls and objections & suggest
• All other duties as assigned

• Works in an enclosed call center environment office and mostly works on the computer.
• While performing the duties of this job, the employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms.
• Nominal amount of light lifting required.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Assist in training new Collectors.

• Basic computer skills
• Ability to compute basic math calculations