Billing Coordinator

Job Description

Position

Purpose:

The position’s purpose is to bill customers as quickly and as accurately as possible after receiving all the required
documentation.

Primary Duties /Responsibilities:

• Is assigned a workload and responsibility for a specific list of contracts and associated Profit Centers and is a key point of contact and liaison for contract field personnel for billing matters
• Reviews and analyzes contracts for billing specifics such as fixed fees, expense reimbursement limits, pass-through, account management and other billing and revenue streams
• Identifies contract amendments and annual reconciliation and rate escalation contract provisions
• Enters contracts and amendments and escalation provisions into billing system
• Produces monthly customer invoices for fixed fee and variable components timely and accurately
• Processes credit memos and billing adjustments where applicable
• Reconciles related general ledger accounts associated with the billing process, including accrued unbilled revenue and deferred revenues, while considering billing timing required by contract (in advance, in arrears, same month) and timing of actual billing to clients
• Maintains internal control compliance for specific, key controls within the billing processes
• Coordinates with Project Managers and Admins to clarify missing data or reconciling items, to obtain required approvals for billing, respond to customer inquiries, etc.
• Utilizes various software applications to perform job duties, including People Soft, Coupa, SAP, Business Explorer, Excel, Word, Insight Portal (WebFOCUS), Image
  
  NOW, Google Suite (Gmail, Calendar, Contacts, Groups, Drive, Hangouts, Docs, Sheets)
• Understands flow of billing data and reconciles interfaced systems (Coupa to People Soft, Coupa to SAP, SAP to People Soft and People Soft to SAP)
• Has knowledge of accounts payable transaction processing and related Veolia systems as related to Limit and Pass-Through expense billing processes
• Assists PMs and Admins with annual limit reconciliation needs, including reports of data, reconciliation and compilation of fiscal year amounts and rollovers between fiscal years
• Coordinate with Finance team, both Shared Services Center personnel who handle accounts receivable processing, and Business Line (M&C Water) Finance who have contract specific knowledge and experience to help interpret and confirm billing matters
• Provides excellent customer service to internal and external customers in phone and email communications and ensures that interaction provides a high quality of service and professionalism
• Cross-trains with others as assigned
• Assist others in department as necessary in the spirit of teamwork and cooperation, common goal orientation, and continuous process improvement by sharing best practices
• Completing special projects as required and other duties as assigned

Education / Experience / Background:

• Bachelor's Degree preferred or High school diploma or GED with equivalent experience
  demonstrating capability to perform job requirements
• Three to five years related experience with thorough knowledge of departmental function,
  terminology and interrelationships. Functional experience may be required by site.

Knowledge / Skills / Abilities:

• Must demonstrate ability to pay close attention to details, and use good planning, organization, and time management skills.
• Must have the ability to handle diverse tasks simultaneously and be able to work effectively with periodic interruptions. Ability to handle confidential or sensitive information or issues.
• Able to work independently and autonomously on base workload, while seeking supervision assistance at appropriate times
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
• Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette.
• Must know fundamental accounting concepts, accounting office practices and procedures and have a sound knowledge of billing and billing "feeder" systems, preferably People Soft,…