Member Services Representative-BIL SPN (Decker Branch

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Full Time Baytown, TX, US

12 days ago Requisition

Salary Range: $18.41 To $23.02 Hourly

Represents the Credit Union within the branch environment in a professional manner when greeting members or potential members and ensuring that their needs are exceeded with exceptional service. Actively cross-sells credit union products and services to ensure organizational and departmental goals are met. Assists members with their financial transactions, including paying and receiving cash and other negotiable instruments while delivering high personable service.

• 60% Greets the member or potential member as they enter the credit union, quickly assesses needs and assists members regarding financial transactions and services to include account transactions and maintenance Adheres to internal controls, security and safety procedures.
• 20% Cross-Sells appropriate products and services that are in the member’s best interests.
• 5% Balances cash drawer and daily transactions.
• 5% Directs memberships, trends, suggestions, comments to Management. Assures lobby area is neat and acceptable in appearance.
• 5% Serves as a Mentor, providing guidance, feedback, and support to new employees during their training period as needed.
• 5% Performs other duties as assigned.

One year to three years of similar or related experience.

A high school education or GED.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Good verbal and written communication skills are required.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus. Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work.

May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.