Medical Assistant

Job Description

Job Title: Medical Assistant

Reports To: Health Center – Director of Nursing

Department: Health Center - Nursing

FLSA Status: Hourly Non-Exempt

The medical assistant supports the mission of Chambers Community Health Centers, Inc. (CCHC) by providing care in a clinic environment. The medical assistant works collaboratively with all internal and external customers in compliance with each of the CCHC core values. The medical assistant may be directly or indirectly assigned to a clinician (MD, PA or NP) and provides care under the supervision of that physician and/or mid-level provider or he/she may be utilized as a Patient Support Navigator.

The Navigator participates as part of the care team by managing referrals, assisting with communication of results, soliciting consultation notes/follow-up and outside test/exam results. Both the Medical Assistant and Navigator function as members of the health care team and assists with the coordination of patient care, supports patients and families in self-management, self-efficacy and behavioral change. Care team members are expected to assess and manage the healthcare needs of the population and to communicate effectively with all patients, especially vulnerable populations.

• Prior to provider’s examination, obtain and enter in EHR the following:
• Ht/Wt
• Complete set of vital signs (BP, HR, RR, Temp and O2sat)
• Document chief complaint or reason for visit
• Update allergies (food and drug)
• Reconcile medication(s), including dose/frequency and any changes
• Update medical, surgical and family history
• Update social history (drugs, alcohol, and tobacco/vape)
• Complete PHQ2 and add PHQ9 when needed
• Administer medications (PO, IM, SQ, ) as directed by provider and observe patient for reactions per protocol
• Administer all outstanding/past due immunizations at time of visit or have patient/parent complete immunization declination form, document and scan into chart or document valid reason against immunization such as (current illness, immunocompromised, recent transplant, etc.)
• Perform EKG as directed
• Communicate test (lab, x-ray, etc.) results to patient within 1-2 business days after reviewed and released by provider
• Receive orders for home health and/or durable medical equipment (DME) and distribute to provider for review and return, when applicable. Make arrangements for same if order during clinic visit.
• Instruct patient and family members regarding treatments, educational materials and/or follow-up care
• Receive, manage and return phone calls, telephone encounters or faxes, within 1-2 business days
• Address and submit medication prior authorizations, track and provide additional supporting documentation until denial or determination confirmed
• Scan into EHR patient information such as results (lab, x-ray, MRI, etc.) and other health information from outside sources and document results as directed by policy/procedure
• Ensure required clinic forms and consents are completed during visit
• Complete documentation of all care provided during visit, same day
• Ensure patient paperwork needs (unemployment, workers comp, FMLA, STD, etc) is complete, scanned into EHR and returned to patient within 1-2 business days
• Maintain the general appearance, cleanliness of exam rooms, procedure room (after use), common and personal workspace; between each patient and at the end of each day
• Replenish supplies and linens in room on a weekly basis and as needed
• Ensure stocked supplies in exam rooms are up to date and not expired
• Dispose of contaminated and disposable items according to policy/procedure (i.e. biohazard, sharps, etc.)
• Responsible for proper handling and storage of all medications; reporting waste and expired medications to Site Supervisor
• Adhere to QA compliance and documentation standards
• Repeat blood pressure manually for readings greater than 140/90 and document appropriately
• Depression screening (PHQ2 and PHQ9) at least annually for all patients over 18 years
• Provide education for patients that meet the following criteris
• Diagnosed with current or history of HTN (assist with RPM program enrollment)
• BMI less than 18.5 or greater than 25 for all…