Lab Quality Assurance Specialist

The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services. Responsibilities include evaluating/implementing patient safety initiatives, regulatory and accreditation compliance, risk management, and performance improvement. Works with other ancillary and patient care departments to develop plans and policies for improved quality outcomes throughout all phases of testing. Manages external proficiency program. Coordinates/Prepares reports for the department and performs activities that promote compliance within the laboratory and point of care testing sites.

Facilitates an annual assessment of the Quality Assurance program for the laboratory.

Exempt

• Bachelor degree in related field

• Four years of experience in a clinical setting to include two years of experience as a Medical Laboratory Scientist/Medical Technologist or equivalent role

Required

• Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
• Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
• Certified as a Medical Technologist or Medical Laboratory Scientist by American Medical Technologists (AMT)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews
• Knowledge of the functional discipline to be coordinated
• Knowledge of departmental processes and procedures
• Skill in planning, organizing and delegating functional activities
• Skill in coaching and developing the functional skills of others
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Adapts to multiple ongoing priorities including organizing heavy work flow with minimal supervision
• Strong attention to detail and ability to achieve and maintain accuracy
• Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
• Demonstrates the ability to work independently with little or no direct supervision
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaches students, clinical staff, new employees and others as assigned by Manager. Monitors competency assessment completion.

• Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.
• Analyzes and responds to client complaints, unusual incident reports and Risk Management inquiries.

• Reviews all laboratory quality occurrence data; provides reports and graphical data to department management, clients and customers. Prepares quality reports to include specific monitors as defined by the Manager/Director.
• Manages laboratory proficiency testing program and tracks exceptions. Performs ordering, distributing proficiency testing samples to sections, routing results for review, monitoring results and initiating corrective action.
• Coordinates activities associated with point-of-care (POC) testing program throughout the hospital to include evaluation of equipment, policy development and implementation/monitoring of quality control.
• Prepares, implements, and…