Bilingual ECI Referral Intake Coordinator​/Translator

Department: Early Childhood Intervention (ECI)

Location: Baytown, Texas Position

Reports To: ECI Program Director / Designated ECI Supervisor

Bay Area Rehabilitation Center (BARC) is committed to providing quality services that support children, adults, and families in our community. Our ECI program provides services to young children with developmental needs and their families.

We are looking for a highly organized, compassionate, and dependable ECI Referral Intake Coordinator/Translator to join our team and serve as an important first point of contact for families entering the ECI program.

The ECI Referral Intake Coordinator/Translator coordinates the referral and intake process for children and families seeking Early Childhood Intervention services.

This position serves as a key connection between families, referral sources, healthcare providers, community partners, ECI professionals, and BARC administration. The Coordinator is responsible for ensuring referrals are received, entered, processed, followed up on, and documented accurately and within required timelines.

The position also provides Spanish-English interpretation and translation support to ECI staff and Spanish-speaking families.

This is a fast-paced position that requires excellent organization, attention to detail, communication skills, follow-through, and the ability to manage multiple referrals and deadlines at the same time.

A key expectation of this position is timeliness.

• Referrals must be entered into required systems within 24 hours
  .
• Initial family contact must be made within 48 hours when valid contact information is available.
• Referral and family communications must be documented timely.
• Voicemails and referral-related communications must receive timely follow-up.

We are looking for someone who takes ownership of their work and understands that a referral should never be left unattended, undocumented, or without appropriate follow-up.

• Receive and process referrals from parents, physicians, hospitals, childcare providers, schools, community organizations, healthcare providers, and other approved referral sources.
• Enter new referrals accurately into Provider Soft, TKIDS, and other applicable systems.
• Verify demographic, contact, referral-source, and other intake information.
• Identify missing or conflicting information and follow up as needed.
• Make timely initial contact with families.
• Explain the ECI referral and intake process to families.
• Schedule initial evaluations and coordinate appointment information with families and providers.
• Send, track, and follow up on intake packets and consent forms.
• Review returned documents for completeness and obtain missing information.
• Upload completed documentation into the appropriate electronic record.
• Monitor referrals requiring additional follow-up.
• Assist with referral closure or discharge in accordance with BARC ECI procedures.
• Communicate with referral sources regarding referrals and intake needs.

• Serve as a welcoming and professional first point of contact for families.
• Respond to referral and intake-related telephone calls, voicemails, and emails.
• Provide clear information regarding appointments and next steps.
• Communicate respectfully with families from diverse backgrounds.
• Coordinate with ECI staff to ensure families receive appropriate follow-up.
• Escalate clinical, eligibility, safety, or other concerns to the appropriate ECI professional.

• Provide Spanish-English interpretation for families and ECI staff when assigned.
• Assist with interpretation during evaluations, EIS visits, therapy sessions,…