Assistant Branch Manager; Garth Rd

Job Description

Role:

Assists the Branch Manager with the overall operation of the credit union branch, which includes management of the monthly operating budget. Assumes responsibility for the branch when the branch manager is absent. Provides quality service to members, potential members and business partners; provides staff with the needed direction with respect to more complex member service issues. Actively promotes CRCU's products and services to ensure predetermined organizational goals are met.

• 40%: Assists the Branch Manager with daily operations of the branch. Assists with staff scheduling, answers routine to complex questions on products and services, policies, procedures, or rules and regulations. Accepts responsibility of the branch operations in the Branch Manager's absence.
• 15%: Provides backup assistance in member services. May function as a teller on an as‑needed basis, filling in at peak times or providing coverage during shortages.
• 15%: Assists Branch Manager in coaching routines, sales and service meetings and daily huddles to ensure sales and service objectives are being met and staff is properly trained.
• 10%: Monitors departments’ activities for compliance with established policies and regulations. Takes action to resolve non‑compliant issues.
• 5%: Provides input into performance reviews of branch staff.
• 5%: Assures that appropriate records are maintained and required reports are prepared affecting the department.
• 5%: Assists Executive Team members with special projects as needed.
• 5%: Performs other related duties as assigned.

• One year to three years of similar or related experience.

• A two year college degree or
• Completion of a specialized course of study at a business or trade school or
• Completion of a specialized and extensive in‑house training or apprenticeship program.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Working knowledge of regulations relating to the Credit Union industry (Reg B, Reg E, Reg CC, Reg D, Reg Z, Truth-in-Savings Act) and credit union products and services. Strong supervisory, PC, compliance, leadership, written and verbal communication skills.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust…