Operations Manager

The Operations Manager leads and manages day-to-day warehouse, logistics, and CES activities to ensure the safe, efficient, compliant handling of inbound and outbound cargo, including government-mandated examinations and regular warehouse operations. This role blends leadership, logistics execution, and continuous improvement to meet performance, safety, and customer service goals.

Key Responsibilities

Warehouse & CES Operations

• Supervise all warehouse activities including receiving, storage, order fulfillment, staging, and shipping.
• Coordinate with CBP and customs exam teams to ensure timely pick-up, presentation, and release of containers for CES operations.
• Monitor container flows, schedules, demurrage, per diem, and related logistics impacts on yard and dock operations.
• Maintain compliance with company policies, CBP requirements, OSHA safety standards, and other regulatory needs.

Team Leadership & Development

• Hire, train, schedule, coach, and evaluate warehouse and operations staff.
• Lead daily safety briefings, performance reviews, and on-the-floor oversight.
• Promote a culture of accountability, teamwork, and continuous improvement.

Inventory & Systems Management

• Oversee inventory control processes including cycle counts, reconciliation, and system updates.
• Use Warehouse Management Systems (WMS) and related software to maximize accuracy and throughput.
• Track performance metrics (KPIs) such as labor efficiency, order accuracy, dock turnaround times, and safety incidents.

Process Improvement & Strategy

• Identify bottlenecks and implement workflow improvements.
• Collaborate with cross-functional teams (customer service, transportation, compliance) to optimize service levels.
• Support strategic planning to scale Baytown operations aligned with business growth.

Qualifications

Education & Experience

• Bachelor’s degree in Supply Chain, Logistics, Business Management, or related field preferred.
• 5+ years of progressive experience in warehouse, logistics, 3PL, or CES operational leadership.

Skills & Competencies

• Strong leadership and team management skills.
• Proficient in warehouse systems (WMS), Microsoft Office Suite, and logistics software.
• Excellent problem-solving, communication, and organizational abilities.
• Knowledge of safety regulations (OSHA), inventory control, and customs/CBP exam processes.

Performance Metrics

• Safety incident rate (OSHA recordables)
• On-time container turn-in/out and CES exam throughput
• Inventory accuracy and cycle count variance
• Labor productivity and cost efficiency
• Customer service and delivery performance