Branch Manager ; Baytown,Tx Job Baytown area,Texas USA,Management

Position: Branch Manager I (Baytown, Tx)

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Branch Manager I (Baytown, Tx)

Full Time, Baytown, TX, U.S.

Role: Assists the credit union in the achievement of its goal to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality service to internal/external members, identifying their financial needs and recommending products and services that would meet those needs. Responsible for directing all operations of the branch, to meet organizational, financial, operational, service and growth plans.

Ensures proper training of branch staff and actively participates in the community to develop new business relationships. In addition, assure that all security and internal controls are practiced daily. Adheres to policies and procedures and Federal and State laws and regulations.

Essential Functions & Responsibilities:

35%:
Meets the service standards for the credit union, directs, develops, motivates, and coaches branch staff. Monitors branch operating results relative to established objectives and ensures appropriate steps are taken to correct unsatisfactory conditions. Serves members, opens new accounts, takes loan applications, conducts loan closings. Provides support to staff serving members and resolves problems as necessary.
15%:
Identifies and acts on product and sales opportunities consistent with established sales objectives, standards/objectives.
15%:
Directs Sales and Service activities to ensure annual goals are met and that relationships with current and potential members are maximized.
15%:
Represents the branch as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups. Participates in and attends various community, chamber, and charitable organization meetings to enhance the credit union’s image and visibility to prospective members.
5%:
Works with Learning and Development Manager to plan and develop specific training programs. Follows up to assure training is applied on the job and procedures are followed.
5%:
Hires, trains, directs and evaluates employees performance within the department; recommends promotions, transfers and salary adjustments; identifies performance problems and takes appropriate disciplinary actions.
5%:
Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
5%:
Performs other related duties as assigned.

Performance Measurements:

Delivers high quality member service by meeting the following service standards:
Commits to providing service that enhances member’s financial life, is friendly and treats everyone with respect, calls members by name, thanks members for their business, helps members in a timely manner, is knowledgeable about products and services, leads by example, coaches, develops, and mentors the team for professional success and growth, and provides friendly, professional and accurate services and support to all members and co‑workers.

Provides friendly, professional and accurate service and support to all members and co‑workers.

Maintains and develops a qualified staff sufficient to meet the needs of members.

Ensures that staff work with a minimum number of documentation/transaction errors and that tellers function within the pre‑set balancing standard policy.

Fosters an environment for employee empowerment to ensure member service expectations are met.

Achieves branch goals as determined by the Management Team.

Completes performance reviews within the prescribed time frame.

Develops and maintains business partner relationships within the community.

Develops and fosters business relationships with our internal departments.

Follows all security policies and procedures and reports discrepancies or suspicious activity to Retail Sales & Operations Manager immediately.

Maintains a professional work environment, promotes teamwork, builds respect among coworkers and presents a businesslike appearance.

Demonstrates an understanding of, and follows the requirements of all…

Branch Manager ; Baytown, Tx