Branch Manager ; Onsite – Baytown,TX Job Baytown area,Texas USA,Management

Position: Branch Manager I (Onsite – Baytown, TX)

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Branch Manager I (Onsite – Baytown, TX)

Full Time – Baytown, TX, US

30+ days ago – Requisition

Salary Range: $66,235.43 to $82,794.29 annually

Department:
Retail Delivery

Classification:
Exempt

Grade: 11

Role

Assists the credit union by transforming communities through the power of financial freedom by delivering high-quality service and actively engaging members in a sales-driven environment. Identifies member needs through meaningful conversations and recommends appropriate products and services to enhance financial well-being. Responsible for directing all branch operations to achieve organizational, financial, service, and growth goals, with a strong focus on driving sales performance and member relationship growth.

Coaches and develops staff to consistently meet sales and service expectations, while actively participating in community outreach to build new business relationships. Ensures adherence to all security procedures, internal controls, policies, and applicable federal and state regulations.

Essential Functions & Responsibilities

40%:
Directs Sales and Service activities to ensure monthly goals are met and that relationships with current and potential members are maximized. Contributes to the organizational goal by identifying and acting on product and sales opportunities consistent with established sales objectives to deepen member relationships.
30%:
Meets the service standards for the credit union, directs, develops, motivates, and coaches branch staff. Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions. Serves members, opens new accounts, takes loan applications, conducts loan closings, provides support to staff serving members, and resolves problems as necessary.
10%:
Represents the branch as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups. Participates in and attends various community, chamber, and charitable organization meetings to enhance the credit union’s image and visibility to prospective members.
5%:
Works with the Learning and Development Manager to plan and develop specific training programs. Follows up to ensure training is applied on the job and procedures are followed.
5%:
Hires, trains, directs, and evaluates employees’ performance within the department; recommends promotions, transfers, and salary adjustments; identifies performance problems and takes appropriate disciplinary actions.
5%:
Monitors all branch activities to ensure compliance with established credit union policies and procedures.
5%:
Performs other related duties as assigned.

Performance Measurements

Delivers high quality member service by meeting the following service standards: commits to providing service that enhances member’s financial life, is friendly and treats everyone with respect, calls members by name, thanks members for their business, helps members in a timely manner, is knowledgeable about products and services, leads by example, coaches, develops, and mentors the team for professional success and growth, and provides friendly, professional and accurate services and support to all members and co-workers.

Provides friendly, professional and accurate service and support to all members and co-workers.

Maintains and develops a qualified staff sufficient to meet the needs of members.

Ensures that staff work with a minimum number of documentation/transaction errors and that tellers function within the preset balancing standard policy.

Fosters an environment for employee empowerment to ensure member service expectations are met.

Achieves branch goals as determined by the Management Team.

Completes performance reviews within the prescribed time frame.

Develops and maintains business partner relationships within the community.

Develops and fosters business relationships with internal departments.

Follows all security policies and procedures and reports discrepancies or suspicious…

Branch Manager ; Onsite – Baytown, TX